Welcome to Freshilo. By accessing and using our website, mobile application, or any of our online platforms, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before placing an order. If you do not agree with any part of these terms, you may not access or use our services.
Freshilo (“we,” “our,” or “us”) operates an online platform that enables customers to purchase fresh meat, chicken, and seafood products and have them delivered to their doorstep. By using our website or app, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, as well as our Privacy Policy.
We reserve the right to modify, update, or replace any part of these Terms at any time. It is your responsibility to review this page periodically for changes. Continued use of our services after any updates constitutes acceptance of the revised Terms.
To use Freshilo’s services, you must:
Be at least 18 years old, or use the service under parental supervision.
Provide accurate personal details and delivery information.
Ensure all payment details provided are valid and authorized.
We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect misuse or fraudulent activity.
To place an order, you may need to create an account on the Freshilo app or website. You agree to:
Keep your login credentials confidential.
Be responsible for all activity under your account.
Notify us immediately of any unauthorized access or security breach.
Freshilo will not be liable for any loss arising from failure to safeguard your account credentials.
We take great care to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur due to freshness, weight differences, or packaging changes.
All products are subject to availability. If an item you ordered becomes unavailable, we reserve the right to cancel or modify the order and will notify you accordingly.
All prices listed on our website or app are inclusive of applicable taxes unless stated otherwise. Prices may vary depending on offers, locations, or availability.
Freshilo accepts all major payment methods, including:
Debit/Credit Cards
UPI
Net Banking
Digital Wallets
Cash on Delivery (where available)
Payment must be successfully processed before your order is confirmed. In case of payment failure, the order will not be processed.
Once you place an order, you will receive an acknowledgment via email or SMS. This is not an order confirmation. Your order is confirmed only after payment verification and dispatch readiness.
Freshilo reserves the right to cancel or refuse orders for reasons such as:
Product unavailability
Payment issues
Incorrect pricing
Suspicious or fraudulent activity
If your order is canceled after payment, the amount will be refunded to your original payment method within a reasonable time.
Freshilo aims to deliver fresh meat and chicken products within the delivery time slots shown during checkout. However, delays may occur due to unforeseen circumstances such as traffic, weather, or technical issues.
You are responsible for providing accurate delivery details. If our delivery partner cannot reach you due to incorrect address or unavailability, Freshilo may treat the order as canceled. Refunds in such cases are subject to our discretion.
Orders can be canceled before dispatch by contacting customer support through the app or website.
Once an order has been packed or shipped, it cannot be canceled.
Refunds are processed only for valid cancellations or issues verified by our quality team.
Refunds will be initiated within a reasonable time to the original payment method.
Freshilo reserves the right to deny refund requests if the product has been tampered with or used.
Freshilo ensures all products are sourced from trusted suppliers and handled with strict hygiene standards. If you find the product damaged, spoiled, or not as described, please raise a complaint within 24 hours of delivery along with supporting images.
All complaints are reviewed on a case-by-case basis, and eligible refunds or replacements will be processed accordingly.
From time to time, Freshilo may run promotional campaigns, discounts, or referral programs. Each offer is governed by specific terms, which may include limited validity, city restrictions, or minimum order values.
Freshilo reserves the right to modify or withdraw any promotion at its discretion without prior notice.
All content on the Freshilo platform, including logos, images, designs, text, and graphics, is the property of Freshilo or its licensors. Unauthorized reproduction or use of any material from our website or app is strictly prohibited.
You agree not to:
Use the platform for unlawful purposes.
Attempt to hack, reverse-engineer, or disrupt the website or app.
Use another user’s account without permission.
Resell or misuse Freshilo’s products for commercial purposes.
Violation of these terms may result in suspension or permanent ban from the platform.
While Freshilo strives to provide high-quality products and seamless delivery, we shall not be liable for:
Delays or non-delivery due to external factors beyond our control.
Minor variations in product size, weight, or color.
Any indirect or consequential damages arising from the use of our services.
Our total liability for any claim shall not exceed the amount paid for the specific order in question.
These Terms and Conditions are governed by the laws of India. Any disputes or claims shall be subject to the exclusive jurisdiction of the courts in [City], India.
For queries, feedback, or complaints, please reach out to our Customer Support Team via the Help section in the app or website.
By continuing to browse, register, or place an order on Freshilo, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.