Freshilo values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, mobile app, or use our delivery services. By accessing or using Freshilo, you agree to the terms outlined in this policy.
Freshilo (“we,” “our,” or “us”) respects your privacy and ensures that your personal information is handled responsibly. We collect only the data necessary to provide a smooth, safe, and personalized experience for our customers.
This policy applies to all users of the Freshilo website, mobile app, and related platforms. We may update this Privacy Policy periodically, and the revised version will be posted on this page. Continued use of our services after updates means you accept the new terms.
To serve you better, Freshilo may collect the following types of information:
Name
Mobile number
Email address
Delivery address
Payment details (processed securely through third-party gateways)
Device information (browser type, operating system)
IP address and location data
Date, time, and duration of website or app usage
Clickstream data and browsing behavior
Freshilo uses cookies and similar tools to enhance your browsing experience, remember your preferences, and provide personalized recommendations. You can manage cookie settings through your browser.
Freshilo uses your data to improve our services, process your orders, and ensure seamless delivery. Specifically, we use your information to:
Process and confirm your orders
Deliver products to your address
Send order updates, invoices, and notifications
Respond to queries and customer support requests
Improve our website, app, and user experience
Prevent fraudulent activity and ensure transaction security
Send promotional offers and updates (only if you opt in)
We do not sell, rent, or share your personal data with any third-party advertisers.
Freshilo may share limited information with trusted third parties only when necessary to fulfill your order or improve our services. These may include:
Delivery partners for doorstep delivery
Payment gateways for secure transaction processing
Customer support providers to handle your service requests
Analytics and IT partners to enhance user experience and app performance
All third parties are bound by strict confidentiality agreements and cannot use your data for purposes other than providing agreed-upon services.
We take data security seriously. Freshilo uses industry-standard encryption and security protocols to protect your personal information from unauthorized access, alteration, or disclosure.
While we strive to maintain complete security, no online platform can guarantee absolute protection. You are encouraged to keep your account credentials confidential and avoid sharing OTPs, passwords, or sensitive details with anyone.
Freshilo works with reputable and PCI-DSS-compliant payment gateways to ensure secure online transactions. Your payment information (such as card details or UPI credentials) is encrypted and transmitted directly to our payment partners — we do not store this data on our servers.
We retain your personal data only as long as necessary to:
Fulfill your orders and provide ongoing services
Comply with legal and tax requirements
Resolve disputes and enforce agreements
Once your data is no longer required, it will be securely deleted or anonymized.
You have full control over your personal information. As a Freshilo user, you can:
Access your stored data by logging into your account
Edit or update profile details, such as name or address
Opt out of marketing communications at any time
Request deletion of your account and personal data (subject to verification)
To exercise any of these rights, please contact our support team via the Help section of the app or website.
Cookies help us improve your experience by remembering preferences and analyzing user behavior.
We use:
Essential cookies to enable basic site functions
Analytics cookies to understand performance and usage
Marketing cookies (optional) for personalized offers
You can disable cookies through your browser settings, though some site features may not function properly.
Freshilo’s website or app may contain links to third-party websites or advertisements. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before sharing any personal information.
Freshilo services are not directed toward children under 18 years of age. We do not knowingly collect personal data from minors. If we discover such information has been provided, we will delete it immediately.
Freshilo may revise this Privacy Policy to reflect business, legal, or regulatory changes. Any updates will be effective immediately upon posting. We encourage users to review this page regularly to stay informed about how we protect their information.
By using Freshilo’s website or app, you consent to the collection and use of your personal data as described in this Privacy Policy.